Spanish & Catalan-Speaking Customer Support Expert – Entertainment & Streaming

Pkrecruiting; Lisboa; Híbrido; EUR 19 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Health insurance

Meal allowance

Relocation accommodation

Annual leave 22 days

English-language training

Resumo da oferta

CloserHire is partnering with a leading international entertainment and streaming platform to recruit Spanish and Catalan-speaking Customer Support Experts. The role is remote from mainland Portugal with occasional attendance at a Lisbon hub for training or setup.

You will handle account management, billing enquiries, and technical issues, delivering empathetic support while maintaining high customer satisfaction.

Qualificações

• Fluency in Castilian Spanish and Catalan at professional level.
• English at least level B1.
• Excellent communication and problem-solving skills.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries promptly.
• Maintain high levels of customer satisfaction and quality.
• Communicate clearly throughout every customer interaction.
• Work in a multicultural and collaborative team environment.
• Participate in a 24/7 rotating schedule including nights and weekends.

Conhecimentos

Castilian Spanish

Catalan

English (B1+)

Communication skills

Customer service

Tech-savvy

Empathy

Fast-paced environment

Shift work

Relocation allowed

Descrição da oferta de emprego

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Catalan-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon hub potentially required for training, technical setup, or operational needs.

Your Role

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Your Qualifications

• Full professional fluency in Castilian Spanish
• Full professional fluency in Catalan
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and attentive to detail
• Ability to work effectively in a fast-paced and team-oriented environment
• Comfortable assisting customers with technical troubleshooting
• Availability to work on a 24/7 rotating shift schedule
• Currently based in mainland Portugal or willing to relocate

The Offer

• Remote work from mainland Portugal
• Full-time position of 40 hours per week
• 8-hour shifts with an additional lunch break
• 24/7 rotating schedule from Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract
• Holiday and Christmas allowances
• Meal allowance provided via debit card
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
• Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service

Relocation

permanent accomodation provided - check project files in drive