Italian-Speaking Customer Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Training and support

Career development

Live in Lisbon

Job summary

Cross Border Talents in Lisbon, Portugal seeks an Italian-speaking Customer Support Specialist to join our international team. You will provide high-quality support to Italian-speaking customers via phone, email, or chat, helping with questions, issues, and troubleshooting to ensure satisfaction.

Ideal candidates are native Italian speakers with at least a B2 level in English, strong communication skills, and a genuine customer-service mindset; relocation to Lisbon is encouraged for those

Qualifications

• Native-level Italian required.
• B2 English required.
• Excellent communication and interpersonal skills.
• Customer-oriented attitude and willingness to help others.

Responsibilities

• Provide professional and friendly customer support to Italian-speaking customers via phone, email, or chat.
• Assist customers with questions, requests, and troubleshooting.
• Identify customer needs and provide accurate solutions.
• Maintain high levels of customer satisfaction and service quality.
• Follow company procedures and client guidelines.
• Work collaboratively with an international team to achieve performance targets.

Skills

Native Italian

B2 English

Customer service

Communication

Job description

Cross Border Talents in Lisbon, Portugal seeks an Italian-speaking Customer Support Specialist to join our international team. You will provide high-quality support to Italian-speaking customers via phone, email, or chat, helping with questions, issues, and troubleshooting to ensure satisfaction.

Ideal candidates are native Italian speakers with at least a B2 level in English, strong communication skills, and a genuine customer-service mindset; relocation to Lisbon is encouraged for those