Italian-Speaking Customer Support Specialist | EU Relocation

Hiring International Academy; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Relocation Support

Paid Training

Career Development

International Environment

Job summary

Hiring International Academy is seeking an Italian-speaking Customer Service Representative to join our international support team. The role focuses on assisting Italian-speaking customers and delivering an excellent experience in a fast-paced, multicultural environment.

Relocation within the EU is required with relocation support. You will handle inquiries across channels, ensure accurate documentation, and strive to meet quality and performance targets while growing in a dynamic, international

Qualifications

• Native or fluent Italian (C1/C2).
• English C1 level or higher.
• EU citizenship required.
• Willingness to relocate within the EU.
• Strong communication and problem-solving skills.
• Basic computer skills and adaptability.

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media.
• Handle inquiries related to products, services, orders, and billing.
• Resolve customer issues professionally and efficiently.
• Document interactions accurately in internal systems.
• Meet quality standards and performance targets.

Skills

Italian language (C1/C2)

English language (C1+)

Job description

Hiring International Academy is seeking an Italian-speaking Customer Service Representative to join our international support team. The role focuses on assisting Italian-speaking customers and delivering an excellent experience in a fast-paced, multicultural environment.

Relocation within the EU is required with relocation support. You will handle inquiries across channels, ensure accurate documentation, and strive to meet quality and performance targets while growing in a dynamic, international