Italian-Speaking Customer Service Agent (EU Relocation)

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation Support (Flight + Accommod.

Paid training

Career development

International working environment

Job summary

Cross Border Talents is seeking an Italian Speaker Customer Service Representative to join its international support team in an EU-based role with relocation support. You will assist Italian-speaking customers across channels, ensuring a high-quality experience in a fast-paced, multicultural environment.

Requirements include native or fluent Italian, English at C1 or higher, EU citizenship, willingness to relocate within the EU, and strong communication and problem-solving skills.

Qualifications

• Native or fluent Italian (C1/C2) required.
• English at C1 level or higher.
• EU citizenship mandatory.
• Willingness to relocate within the European Union.
• Strong communication and problem-solving skills.
• Basic computer skills and adaptability.
• Flexibility to work shifts if required.

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media.
• Handle inquiries related to products, services, orders, and billing.
• Resolve customer issues professionally and efficiently.
• Document interactions accurately in internal systems.
• Meet quality standards and performance targets.

Skills

Italian language (native/fluent)

English language (C1+)

Customer service

Communication skills

Tools

CRM tools

Job description

Cross Border Talents is seeking an Italian Speaker Customer Service Representative to join its international support team in an EU-based role with relocation support. You will assist Italian-speaking customers across channels, ensuring a high-quality experience in a fast-paced, multicultural environment.

Requirements include native or fluent Italian, English at C1 or higher, EU citizenship, willingness to relocate within the EU, and strong communication and problem-solving skills.