Customer Service Representative - Italian Speaker

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Relocation support (Flight + Housing)

Paid training and career development

International working environment

Job summary

Cross Border Talents in EU-based operations seeks an Italian Speaker Customer Service Representative to support Italian-speaking customers and deliver excellent service in a fast-paced, multicultural environment. Relocation within the EU is required, with relocation support provided.

You will handle inquiries about products, services and billing, document interactions meticulously, and strive to meet quality and performance targets while maintaining strong communication with customers across

Qualifications

• Native or fluent Italian (C1/C2 level).
• English C1 level or higher.
• EU citizenship (mandatory).
• Willingness to relocate within the European Union.
• Strong communication and problem-solving skills.
• Basic computer skills and adaptability.
• Flexibility to work shifts if required.

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Job description

Location

EU-based (Relocation required – support provided)

Employment Type

Full-time

Eligibility

EU citizens only (right to work within the European Union required)

Job Summary

We are looking for an Italian Speaker Customer Service Representative to join our international support team. The role involves assisting Italian-speaking customers and delivering an excellent customer experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

Key Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Requirements

• Native or fluent Italian (C1/C2 level)
• English C1 level or higher
• EU citizenship (mandatory)
• Willingness to relocate within the European Union
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

What We Offer

• Competitive salary
• Relocation Support (Flight + Accommodation)
• Paid training and career development
• International working environment