Italian-Speaking Customer Support Pro — EU Relocation

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Training & development

International environment

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to join our international support team. You will assist Italian-speaking customers and deliver an excellent customer experience in a fast-paced, multicultural environment. Relocation within the EU is required.

Responsibilities include assisting customers across channels and resolving questions about products, orders, and billing. You will document interactions and strive to meet quality targets.

Qualifications

• Native or fluent Italian (C1/C2)
• English level C1 or higher
• EU citizenship required
• Willingness to relocate within the EU
• Strong communication and problem-solving abilities
• Basic computer skills and adaptability

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve issues professionally and efficiently
• Document interactions in internal systems
• Meet quality standards and performance targets

Skills

Italian fluency

English fluency

Communication

Problem solving

Job description

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to join our international support team. You will assist Italian-speaking customers and deliver an excellent customer experience in a fast-paced, multicultural environment. Relocation within the EU is required.

Responsibilities include assisting customers across channels and resolving questions about products, orders, and billing. You will document interactions and strive to meet quality targets.