Customer Service Representative - Italian Speaker

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Training & development

International environment

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to join our international support team. You will assist Italian-speaking customers and deliver an excellent customer experience in a fast-paced, multicultural environment. Relocation within the EU is required.

Responsibilities include assisting customers across channels and resolving questions about products, orders, and billing. You will document interactions and strive to meet quality targets.

Qualifications

• Native or fluent Italian (C1/C2)
• English level C1 or higher
• EU citizenship required
• Willingness to relocate within the EU
• Strong communication and problem-solving abilities
• Basic computer skills and adaptability

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve issues professionally and efficiently
• Document interactions in internal systems
• Meet quality standards and performance targets

Skills

Italian fluency

English fluency

Communication

Problem solving

Job description

Location

EU-based (Relocation required – support provided)

Employment Type

Full-time

Eligibility

EU citizens only (right to work within the European Union required)

Job Summary

We are looking for an Italian Speaker Customer Service Representative to join our international support team. The role involves assisting Italian-speaking customers and delivering an excellent customer experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

Key Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Requirements

• Native or fluent Italian (C1/C2 level)
• English C1 level or higher
• EU citizenship (mandatory)
• Willingness to relocate within the European Union
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

What We Offer

• Competitive salary
• Relocation Support (Flight + Accommodation)
• Paid training and career development
• International working environment