Italian-Speaking Customer Service Advisor - Multilingual Services

Besthire; Porto; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

Besthire is hiring a Customer Support Specialist based in Porto, Portugal for Italian-speaking customers. You will handle queries by phone, email and chat, maintaining precise records and escalating complex issues when necessary.

Full training and clear career progression paths are provided, with ongoing coaching from your team lead. English daily usage is required, and prior travel-industry CS experience is valued but not mandatory.

Qualificações

• Fluent Italian required.
• Excellent English for day-to-day work.
• 2 years travel industry customer service experience required.
• On-site in Porto, Portugal.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate complex cases to the right team when needed.

Conhecimentos

Italian language

English language

Customer service

Travel industry experience

Descrição da oferta de emprego

We're recruiting Italian speakers for a Customer Support Specialist role on a Multilingual Services account based in Porto, Portugal.

You'll handle customer queries in a multilingual contact centre environment.

Work model: On-Site.

Start date: 03/Sep/26.

2 years travel industry customer service experience required.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Italian and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.