Italian-Speaking Customer Service Advisor - MedTech

Besthire; Porto; Presencial; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

Besthire is hiring a Customer Support Specialist in Porto, Portugal, serving a MedTech account. You will manage inbound inquiries via phone, chat, and email, ensuring accurate data entry in the internal system.

The role is on-site, starting 20/Aug/26, with a 24/7 rotation and a strong emphasis on patient-first communication. No prior healthcare experience is strictly required as full training is provided, with onboarding and coaching to support your career growth within the multilingual team.

Qualificações

• Fluency in Italian and comfortable in English.

Responsabilidades

• Handle inbound customer contacts across phone, chat, and email.
• Log details clearly in the internal system.
• Escalate trickier issues to a specialist when required.

Conhecimentos

Italian

English

Customer service

Descrição da oferta de emprego

We're recruiting Italian speakers for a Customer Support Specialist role on a MedTech account based in Porto, Portugal.

You'll support customers of a healthcare technology brand with product and account queries.

Work model: On-Site.

Start date: 20/Aug/26.

24/7 rotation, healthcare/medical device background a plus.

Day to day, you'll handle inbound customer contacts across phone, chat, and email, log details clearly in the internal system, and pass on trickier issues to a specialist when required.

We're looking for candidates who communicate confidently in Italian and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

The role comes with a proper onboarding programme, regular coaching sessions, and genuine room to develop your career within the company.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.