German-Speaking Customer Service Advisor - Multilingual Services

Besthire; Porto; Presencial; EUR 21 000 - 27 000; Tempo integral

Resumo da oferta

Besthire in Porto is seeking a German-speaking Customer Service Advisor to join a multilingual team on-site in Portugal. The role involves handling customer queries within the travel industry context and delivering high-quality service to customers.

You will respond across multiple channels, document each case accurately, and flag any unusual issues to a supervisor, with structured onboarding and ongoing coaching provided to support growth.

Qualificações

• German language proficiency required.
• 2 years travel industry customer service experience preferred but not essential.
• On-site role in Porto, Portugal.

Responsabilidades

• Respond to customer queries across multiple channels.
• Document each case accurately.
• Flag anything unusual to a supervisor.

Conhecimentos

German language

Customer service

Multilingual communication

Descrição da oferta de emprego

A Multilingual Services client in Porto, Portugal is looking for a German-speaking Customer Service Advisor to join their growing team.

You'll handle customer queries in a multilingual contact centre environment.

Work model: On-Site.

Start date: 03/Sep/26.

2 years travel industry customer service experience required.

Your daily tasks will include responding to customer enquiries across multiple channels, documenting each case accurately, and flagging anything unusual to a supervisor.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You'll receive structured onboarding, ongoing coaching, and clear opportunities to grow within a supportive, multicultural team.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.