Italian Customer Service Representative – Porto

Hiring International; Porto; On-site; EUR 13,392 - 20,088; Full time

Benefits offered by this job

Private Health Insurance

Meal Allowance

Relocation Package for EU citizens

Training & Career Growth

Modern offices in Porto

Job summary

Hiring International is seeking an Italian-speaking Customer Service Representative to join our Porto, Portugal team on-site. You will communicate with customers by phone, email, and chat, solving issues with empathy and clear information.

The role emphasizes delivering exceptional service in a multicultural environment, with opportunities for growth, private health insurance, meal allowance, and a relocation package for EU citizens moving to Porto.

Qualifications

• Native or C2 level Italian with English at B1/B2.
• Strong communication and problem-solving skills.
• Customer-first mindset with attention to detail.
• Adaptability to multicultural, fast-paced environment.
• Experience in customer service or hospitality is a plus but not required.

Responsibilities

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure satisfaction.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to improve the overall customer experience.
• Maintain high service quality and meet individual performance goals.

Skills

Italian native/C2

English B1/B2

Communication skills

Problem solving

Customer-focused

Adaptability

Job description

Italian-speaking Customer Service Representative – Porto, Portugal

Location: Porto, Portugal (On-site)

Start Date: Flexible

Work Model: On-site

About The Role

Are you passionate about helping others and delivering exceptional service experiences? Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You'll become part of a friendly, multilingual team supporting a leading global brand, where your communication skills and positive attitude will make a real difference every day.

What You'll Do

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the overall customer experience.
• Maintain a high level of service quality and achieve individual performance goals.

What We're Looking For

• Language Skills: Native or C2 level of Italian + B1/B2 level of English.
• Strong communication and problem-solving skills.
• A customer-first mindset with attention to detail.
• Adaptability to a multicultural and fast-paced environment.
• Previous experience in customer service or hospitality is a plus but not mandatory.

What's in It for You

• Competitive Salary Package aligned with market standards.
• Private Health Insurance coverage for your peace of mind.
• Meal Allowance to support your daily needs.
• Relocation Package available for EU citizens moving to Porto (including flight + accommodation support).
• Training & Career Growth with continuous development and promotion opportunities within the company.
• Dynamic Work Environment with multicultural teams, social events, and modern offices in Porto.