Italian Speaking Customer Advisor

Ignite; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Vibrant, global workplace

Private medical insurance after 6 mo

Lisbon location advantages

Job summary

Ignite in Lisbon, Portugal is seeking bilingual Italian speakers to join our diverse, international team. You will support Italian clients by handling inbound calls, live chat and email with professional courtesy, helping to build a rewarding career with a global brand.

This on-site role requires fluent Italian (C1/C2) and Business English (B2), a 24/7 rotating schedule, and EU work authorization. Two compensation options exist: Local Resident Package (€1,262.33 gross/mo) or Relocation Support

Qualifications

• Italian language: native or advanced (C1/C2) to support clients.
• English competency: B2 level for internal comms and training.
• Schedule flexibility: 24/7 rotating shift, 5 days per week.

Responsibilities

• Handle inbound inquiries from Italian clients via phone, chat, and email.
• Analyze issues, identify root causes, and provide practical resolutions.
• Log interactions and resolutions in CRM with accuracy.
• Meet CSAT and First Contact Resolution targets; manage average handling times.
• Participate in training on new products and procedures.

Job description

Salary: €1,262.33 gross/month (Local Resident Package) OR €1,059.00 gross/month + Company-provided shared apartment with utilities & flight reimbursement (Relocation Support Package)

Work Environment: Fully On-site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Languages Required: Fluent Italian (C1/C2) & Business English (B2)

Position Overview

Prepared to kick off a rewarding professional journey in Portugal? We are actively seeking customer-focused, bilingual Italian speakers to become part of our diverse, international team located in Lisbon. As an ambassador for top-tier worldwide brands, you will support Italian-speaking customers by managing inbound communications through telephone, live chat, and email platforms. This role is tailor-made for dynamic, problem-solving candidates who thrive in fast-paced environments, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Key Responsibilities

• Customer Interaction: Manage incoming customer service inquiries from Italian clients via telephone, electronic mail, and live chat, maintaining high standards of professional courtesy, empathy, and attentiveness.
• Issue Resolution: Analyze customer challenges, identify root causes, and provide customized, practical resolution plans with absolute patience and efficiency.
• System Logging: Maintain meticulous records of client interactions, ticket updates, and resolutions within the corporate CRM software with total accuracy.
• Performance Goals: Consistently meet operational targets, including customer satisfaction metrics (CSAT), First Contact Resolution percentages, and average handling durations.
• Ongoing Learning: Participate in continuous training programs to stay current regarding new product launches, corporate guidelines, and day-to-day service procedures.

Qualifications

Essential Criteria:

• Italian Language: Native or advanced command (C1/C2 level) in spoken and written Italian to ensure flawless client support.
• English Competency: At least B2 level proficiency to support internal correspondence, platform training, and group collaboration.
• Schedule Flexibility: Ability to adapt to a flexible, 24/7 rotating shift framework covering 5 days per week (8 hours per day).
• On-Site Requirement: Regular, full-time daily attendance at our modern office in Lisbon.
• Work Authorization: EU/EEA nationality, a valid European passport, or legal documentation allowing unrestricted employment within Portugal.
• Key Attributes: Strong communication abilities, keen active listening skills, emotional intelligence, the ability to remain calm under pressure, and a dedicated, proactive attitude.

Compensation Models

Candidates can choose between two tailored contract options depending on whether they require relocation support to Lisbon:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross per month (12-month schedule)
  • Ideal For: Candidates currently living in or around Lisbon or those who prefer to arrange their own living accommodations independently.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross per month (12-month schedule)
  • Accommodation: A private bedroom in a shared, company-provided apartment with all utility expenses completely covered.
  • Travel Benefits: Complete reimbursement of flight expenses post-probation, plus organized airport pickup upon landing in Lisbon.

Employee Perks

• Advancement Opportunities: Well-defined, transparent internal career paths opening doors to Quality Assurance, Team Leadership, Training, or Management positions.
• Paid Onboarding: Thorough, fully paid initial training program starting on day one, tailored to set you up for enduring professional success.
• Work Environment: A vibrant, global workplace culture enhanced by athletic clubs, social meetups, team events, and modern amenities.
• Health & Wellness: Private medical insurance kicking in after six months on the job, complemented by specialized mental health support tools.
• Location Advantages: Enjoy residing in Lisbon, known for its wonderful seaside weather, deep cultural heritage, rich gastronomy, and vibrant urban atmosphere.