Polish Speaking Customer Advisor (on-site)

Ignite; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Paid onboarding

Relocation support

Company housing

Job summary

Ignite in Lisbon is seeking a Polish-speaking Customer Service Advisor to join our on-site team in Portugal. You will act as the main brand representative for Polish-speaking customers, handling inquiries via phone, email, and live chat to deliver outstanding service.

The role requires fluent Polish and English (B2). Two relocation options are available: local contract of EUR 1,237.83 gross per month or relocation with housing benefits at EUR 1,050.00 gross per month.

Qualifications

• Native or fluent Polish with at least B2 English for internal communications and software navigation.
• Willingness to work fully on-site in Lisbon.
• Experience in customer care is advantageous but not mandatory; full training provided.

Responsibilities

• Handle inquiries from Polish-speaking clients via phone, email, and live messaging platforms.
• Troubleshoot product or service issues to ensure high customer satisfaction.
• Document interactions accurately in the CRM and internal systems.
• Collaborate with teammates and supervisors to optimize service quality.
• Maintain brand standards and professional communication across all touchpoints.

Skills

Polish language

English (B2)

Job description

• Job Title: Polish-Speaking Customer Service Advisor
• Location: 100% On-Site in Lisbon, Portugal
• Employment Type: Full-Time | Permanent
• Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)
• Languages Required: Fluent Polish + English B2 (Minimum)
• Compensation Packages:
  • Local Option: EUR 1,237.83 gross per month
  • Relocation Option: EUR 1,050.00 gross per month + corporate housing

Position Overview

Are you a fluent Polish speaker eager to kickstart an exciting career path in sunny Lisbon? We are currently seeking a welcoming, driven Polish-Speaking Customer Service Advisor to join our vibrant team on-site in Portugal.

Serving as the main brand representative for Polish-speaking customers, you will handle inquiries and resolve service requests through phone, email, and live messaging platforms to ensure an outstanding customer experience. In this active position, you will assist international brands in delivering high-quality customer care while developing a rewarding global career in one of Europe's most dynamic capital cities.

Primary Responsibilities

• Customer Support: Address incoming inquiries from Polish-speaking clients promptly, professionally, empathetically, and politely.
• Issue Resolution: Troubleshoot product or service challenges systematically across voice, messaging, and email channels to ensure maximum client satisfaction.
• CRM Administration: Document all user interactions, case updates, and pertinent details accurately within the internal corporate database and CRM platforms.
• Team Collaboration: Work closely alongside peers, team leaders, and supervisors to optimize service operations and maintain top-tier customer satisfaction ratings.
• Brand Standards: Uphold exceptional communication quality across all customer touchpoints, ensuring full alignment with company standards and maintaining a positive brand reputation.

Candidate Profile & Requirements

• Language Proficiency: Native or bilingual fluency in Polish paired with at least a B2 level in English for internal communications and software navigation.
• Work Experience: Prior experience in customer care, sales, or client relations is advantageous but not mandatory (full training and onboarding will be provided).
• Technical Aptitude: Strong basic digital skills and the capability to adapt to internal tools, client platforms, and ticketing systems smoothly.
• Work Setup: Full commitment to work entirely on-site at our state-of-the-art office premises in Lisbon (remote work is not an option).
• Availability: Willingness to work rotational shift patterns of 8 hours a day, 5 days per week, scheduled between the operational hours of 07:00 and 21:00.

Compensation & Employment Packages

Applicants can select from two distinct contract structures based on their individual relocation requirements:

• Option 1: Complete Relocation Support (For candidates relocating to Lisbon)
  • Base Remuneration: EUR 1,050.00 gross per month (distributed over 12 monthly payments per year).
  • Provided Accommodation: Private room in a shared company-managed flat, with all core utility expenses (electricity, water, gas, web) fully covered.
  • Travel Assistance: Full reimbursement of your initial flight ticket to Lisbon upon successful completion of the probation period, alongside airport arrival support.
• Option 2: Local Contract (For candidates already residing in Lisbon)
  • Base Remuneration: EUR 1,237.83 gross per month (distributed over 12 monthly payments per year).

Key Benefits & Workplace Culture

• Paid Onboarding: Fully compensated initial training scheme covering product knowledge, software platforms, and daily workflows starting from your first day.
• Career Growth: Transparent paths for internal promotion, professional development, and specialized skill building across the business.
• Modern Facilities: Bright, contemporary office environments in Lisbon conveniently connected to public transit networks.
• Workplace Culture: An inclusive, global work atmosphere featuring routine social gatherings, employee sports initiatives, and team bonding activities.