Polish Speaking Customer Advisor

Ignite; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Paid Onboarding

Career Growth

Modern Facilities

Workplace Culture

Job summary

Ignite in Lisbon is seeking a fluent Polish speaker to join on-site customer service team. You will be the main brand representative for Polish-speaking customers, handling inquiries via phone, email and live chat.

Two compensation options: local contract EUR 1,237.83 gross per month, relocation option EUR 1,050.00 gross per month plus corporate housing. Rotational shifts 7:00-21:00, 5 days/week, full-time permanent.

Qualifications

• Polish-speaking candidates with English B2 or higher.
• Experience in customer care or sales is advantageous but not required.
• Willingness to work on-site in Lisbon and rotational shifts.

Responsibilities

• Provide Polish-language customer support via phone, email and messaging.
• Troubleshoot product or service issues to ensure satisfaction.
• Document interactions in CRM and ticketing systems.
• Collaborate with team to optimize service operations.
• Uphold brand standards in all communications.

Skills

Polish fluency

English B2

Customer service

CRM / ticketing

Tools

CRM software

Ticketing systems

Job description

• Job Title: Polish-Speaking Customer Service Advisor
• Location: 100% On-Site in Lisbon, Portugal
• Employment Type: Full-Time | Permanent
• Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)
• Languages Required: Fluent Polish + English B2 (Minimum)
• Compensation Packages:
  • Local Option: EUR 1,237.83 gross per month
  • Relocation Option: EUR 1,050.00 gross per month + corporate housing

Position Overview

Are you a fluent Polish speaker eager to kickstart an exciting career path in sunny Lisbon? We are currently seeking a welcoming, driven Polish-Speaking Customer Service Advisor to join our vibrant team on-site in Portugal.

Serving as the main brand representative for Polish-speaking customers, you will handle inquiries and resolve service requests through phone, email, and live messaging platforms to ensure an outstanding customer experience. In this active position, you will assist international brands in delivering high-quality customer care while developing a rewarding global career in one of Europe's most dynamic capital cities.

Primary Responsibilities

• Customer Support: Address incoming inquiries from Polish-speaking clients promptly, professionally, empathetically, and politely.
• Issue Resolution: Troubleshoot product or service challenges systematically across voice, messaging, and email channels to ensure maximum client satisfaction.
• CRM Administration: Document all user interactions, case updates, and pertinent details accurately within the internal corporate database and CRM platforms.
• Team Collaboration: Work closely alongside peers, team leaders, and supervisors to optimize service operations and maintain top-tier customer satisfaction ratings.
• Brand Standards: Uphold exceptional communication quality across all customer touchpoints, ensuring full alignment with company standards and maintaining a positive brand reputation.

Candidate Profile & Requirements

Essential Criteria

• Language Proficiency: Native or bilingual fluency in Polish paired with at least a B2 level in English for internal communications and software navigation.
• Work Experience: Prior experience in customer care, sales, or client relations is advantageous but not mandatory (full training and onboarding will be provided).
• Technical Aptitude: Strong basic digital skills and the capability to adapt to internal tools, client platforms, and ticketing systems smoothly.
• Work Setup: Full commitment to work entirely on-site at our state-of-the-art office premises in Lisbon (remote work is not an option).
• Availability: Willingness to work rotational shift patterns of 8 hours a day, 5 days per week, scheduled between the operational hours of 07:00 and 21:00.

Compensation & Employment Packages

Applicants can select from two distinct contract structures based on their individual relocation requirements:

• Option 1: Complete Relocation Support (For candidates relocating to Lisbon)
  • Base Remuneration: EUR 1,050.00 gross per month (distributed over 12 monthly payments per year).
  • Provided Accommodation: Private room in a shared company-managed flat, with all core utility expenses (electricity, water, gas, web) fully covered.
  • Travel Assistance: Full reimbursement of your initial flight ticket to Lisbon upon successful completion of the probation period, alongside airport arrival support.
• Option 2: Local Contract (For candidates already residing in Lisbon)
  • Base Remuneration: EUR 1,237.83 gross per month (distributed over 12 monthly payments per year).

Key Benefits & Workplace Culture

• Paid Onboarding: Fully compensated initial training scheme covering product knowledge, software platforms, and daily workflows starting from your first day.
• Career Growth: Transparent paths for internal promotion, professional development, and specialized skill building across the business.
• Modern Facilities: Bright, contemporary office environments in Lisbon conveniently connected to public transit networks.
• Workplace Culture: An inclusive, global work atmosphere featuring routine social gatherings, employee sports initiatives, and team bonding activities.