Italian Call Center Specialist

CBT; Lisboa; Presencial; EUR 13.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday & Christmas bonuses

Monthly food allowance

Relocation Package - We've Got You Co

Airport pickup upon arrival

Full administrative support (residency

Reimbursement of your initial flight

Annual return flight to home country (

Descripción de la vacante

CBT is seeking an Inbound Sales Specialist in Lisbon to convert inquiries into bookings and build guest loyalty in a fast-growing European hospitality brand. You will handle Italian-speaking guest requests, manage reservations, and upsell services to maximize occupancy and guest satisfaction.

The role requires Italian (Native) and English (B2) proficiency, a full-time onsite commitment, and a generous relocation package to support international candidates.

Formación

• Similar experience in hospitality sales or customer service is beneficial.
• Fluent Italian and English communication skills are required.

Responsabilidades

• Handle incoming calls, emails, and chat inquiries from Italian-speaking customers
• Assist with reservations, availability, promotions, and room details
• Offer tailored recommendations to boost bookings and guest satisfaction
• Support the sales team by upselling additional services when relevant
• Keep guest records updated in CRM tools and follow procedures precisely
• Collaborate with a multicultural team to meet and exceed KPIs

Descripción del empleo

Location: Lisbon, Portugal (Onsite)

Languages Required: Italian (Native) + English (B2)

Contract: Full-Time | Temporary (Renewable) | 1-Month Trial Period

Your Role

Step into the front lines of customer satisfaction! As an Inbound Sales Specialist, you'll represent a fast-growing European hospitality brand, providing top-notch service to incoming guests and customers. Your mission? Convert interest into bookings, build loyalty, and deliver a seamless customer experience-all while working in a vibrant international environment.

What You'll Be Doing

• Handle incoming calls, emails, and chat inquiries from Italian-speaking customers


• Assist with reservations, availability, promotions, and room details


• Offer tailored recommendations to boost bookings and guest satisfaction


• Support the sales team by upselling additional services when relevant


• Keep guest records updated in CRM tools and follow procedures precisely


• Collaborate with a multicultural team to meet and exceed KPIs

Compensation & Perks

Base Salary: €1,250.00 gross/month

This package features:

Holiday & Christmas bonuses

Monthly food allowance

Relocation Package - We've Got You Covered!

Moving abroad? We make it EASY:

Airport pickup upon arrival

Full administrative support (residency registration, banking setup, etc.)

Reimbursement of your initial flight

Annual return flight to your home country (EU residents only)

Beyond Work - A Full Experience

Free Portuguese language classes

Join cooking classes & sports clubs

Weekly social events to connect and unwind

Growth Potential

• Opportunity for contract renewal and long-term stability


• Internal mobility & career development encouraged

Hiring Process

1. Application Review


2. Online Language Assessments


3. Final Interview

Ready to Start a New Chapter in Sunny Lisbon?