Italian-Speaking Client Experience Pro — Lisbon

Deborah Castro; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Relocation assistance

Daily meal allowance

Job summary

Deborah Castro in Lisbon is seeking an Italian-speaking Client Experience Specialist to support an international insurance project. You will guide clients through questions, provide clear information and ensure interactions are professional, empathetic and accurate.

The role is on-site in Lisbon, full-time with a fixed-term contract and potential extension, offering an attractive compensation package, daily meal allowance and relocation assistance for eligible candidates.

Qualifications

• Native or fluent Italian, both written and spoken.
• Good command of English.
• Strong verbal and written communication skills.
• Professional, empathetic and solution-oriented approach.

Responsibilities

• Assisting clients through phone, email, live chat and social media
• Providing clear and accurate information about products, services and account-related matters
• Understanding each client's needs and identifying the most appropriate solution
• Helping with general questions and basic digital or technical issues
• Recording relevant case information accurately in internal systems
• Following established procedures and quality standards
• Coordinating with specialised internal teams when additional assistance is required
• Managing requests efficiently and ensuring appropriate follow-up
• Sharing feedback and ideas to improve internal processes and the overall client experience

Skills

Fluent Italian

English proficiency

Strong communication

Empathetic approach

Multichannel support

Organizational skills

CRM familiarity

Tools

CRM software

Job description

Deborah Castro in Lisbon is seeking an Italian-speaking Client Experience Specialist to support an international insurance project. You will guide clients through questions, provide clear information and ensure interactions are professional, empathetic and accurate.

The role is on-site in Lisbon, full-time with a fixed-term contract and potential extension, offering an attractive compensation package, daily meal allowance and relocation assistance for eligible candidates.