Italian-Speaking Gaming Support Specialist (Relocation Paid)

Mercier Consultancy Group; Portugal; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

hotel)

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Support professional to join our client’s on-site team in Sofia, Bulgaria. You will handle gaming-related inquiries via chat, email and phone, delivering high-quality service while ensuring security and privacy for player accounts.

The ideal candidate is fluent in Italian, has customer support experience, and is passionate about gaming.

Qualifications

• Native or fluent Italian (spoken and written) is essential.
• Previous experience in Customer Support Services is advantageous.
• Genuine passion for the gaming industry.
• Strong communication skills in a multicultural environment.

Responsibilities

• Provide high-quality technical and account support via chat, email, and phone for the gaming community.
• Resolve user queries with professionalism and efficiency.
• Maintain deep understanding of gaming platforms to offer real-time assistance.
• Collaborate with internal teams to escalate complex issues.
• Adhere to security and privacy protocols for player accounts.
• Meet performance KPIs and support the Italian-speaking desk.
• Act as a brand ambassador and build positive relationships with players.

Skills

Italian language

Communication skills

Customer service

Job description

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Support professional to join our client’s on-site team in Sofia, Bulgaria. You will handle gaming-related inquiries via chat, email and phone, delivering high-quality service while ensuring security and privacy for player accounts.

The ideal candidate is fluent in Italian, has customer support experience, and is passionate about gaming.