Italian-Speaking Gaming Support Specialist

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package (flight,

Transfer, hotel

Monthly performance bonus

Health insurance

Fully Paid Training

Vibrant international community

Resumo da oferta

Mercier Consultancy Group seeks an Italian-speaking Player Support Specialist to join its gaming-focused team in Bulgaria. You will deliver world-class support to players via chat, email, and social channels, handling in-game issues, payments, and account security for Italian-speaking users.

Relocation to Sofia is provided with flights, transfer, and hotel. The role offers a competitive monthly salary, fully paid training, health insurance, and a monthly bonus tied to service excellence.

Qualificações

• Fluency in Italian (spoken and written) is mandatory.
• Excellent communication and a professional, problem-solving mindset.
• Prior customer support or gaming industry experience is advantageous.

Responsabilidades

• Provide world-class technical and account support to players via chat, email, and social channels.
• Troubleshoot in-game issues, payments, and account security for Italian-speaking users.
• Embed as a brand ambassador for gaming titles and escalate bugs to development as needed.
• Contribute to improving support protocols within Gaming & Esports.

Conhecimentos

Italian language

Communication skills

Problem solving

Descrição da oferta de emprego

Mercier Consultancy Group seeks an Italian-speaking Player Support Specialist to join its gaming-focused team in Bulgaria. You will deliver world-class support to players via chat, email, and social channels, handling in-game issues, payments, and account security for Italian-speaking users.

Relocation to Sofia is provided with flights, transfer, and hotel. The role offers a competitive monthly salary, fully paid training, health insurance, and a monthly bonus tied to service excellence.