Italian SDR — Hybrid (Lisbon) for EMEA Growth

Zendesk: Transform Customer & Employee Service with AI Agents; Lisboa; On-site; EUR 30,000 - 42,000; Full time

Job summary

Zendesk: Transform Customer & Employee Service with AI Agents in Lisbon, Portugal is seeking a Sales Development Representative specializing in Italian. The role focuses on driving new business, managing inbound leads in our CRM, and collaborating with Account Executives to upsell and qualify opportunities.

The position requires fluent Italian, strong communication, and a proactive, self-starting attitude. You will join a dynamic, multicultural sales team with hybrid expectations and ongoing

Qualifications

• Fluency in Italian.
• Bachelor’s or Master’s degree.
• Experience in SaaS sales or customer-centric roles is a plus.
• Strong written and verbal communication skills.
• Ability to work in Lisbon office Tue–Thu.

Responsibilities

• Drive new business and qualify high-value opportunities for the Account Executives.
• Manage a high volume of inbound leads in our CRM.
• Upsell and cross-sell before passing to Account Executives.
• Be the face of the brand and deliver outstanding customer experience.
• Collaborate in a multicultural team serving Europe, Middle East and Africa.
• Learn and grow to pave your Sales career trajectory.

Skills

Fluency in Italian

Communication skills

Self-starter / winners attitude

Education

Bachelor’s or Master’s degree

Job description

Zendesk: Transform Customer & Employee Service with AI Agents in Lisbon, Portugal is seeking a Sales Development Representative specializing in Italian. The role focuses on driving new business, managing inbound leads in our CRM, and collaborating with Account Executives to upsell and qualify opportunities.

The position requires fluent Italian, strong communication, and a proactive, self-starting attitude. You will join a dynamic, multicultural sales team with hybrid expectations and ongoing