Italian & English Tech Support Specialist — Remote

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Remote work

International environment

Skill development opportunities

Job summary

Cross Border Talents is seeking an Italian & English-speaking Customer Service Specialist to support users and provide an excellent customer experience. This remote role operates from the Lisbon area, with rotating shifts including weekends.

You will handle account questions, assist with application functionality, and troubleshoot technical issues, guiding users clearly and patiently. The position requires fluency in Italian and English, a customer-oriented mindset, and the ability to work

Qualifications

• Fluency in Italian and English
• Customer-oriented attitude and strong communication skills
• Interest in technology and basic troubleshooting
• Ability to explain solutions clearly and patiently, with willingness to work rotating shifts including weekends

Responsibilities

• Act as the first point of contact for users and provide professional customer support
• Assist with account-related questions and application functionality
• Troubleshoot technical issues involving software, system configurations, and network settings
• Guide users through solutions in a clear and friendly manner
• Represent the brand professionally and contribute to customer satisfaction

Skills

Italian

English

Customer oriented

Strong communication

Job description

Cross Border Talents is seeking an Italian & English-speaking Customer Service Specialist to support users and provide an excellent customer experience. This remote role operates from the Lisbon area, with rotating shifts including weekends.

You will handle account questions, assist with application functionality, and troubleshoot technical issues, guiding users clearly and patiently. The position requires fluency in Italian and English, a customer-oriented mindset, and the ability to work