Italian Luxury Travel Concierge (Hybrid, Global)

Blu; Lisboa; Hybrid; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Night shift allowance

Meal allowance

Transportation allowance

Private health insurance

Hybrid work model

On-site office in Lisbon

Job summary

Blu, a leading luxury concierge firm, is seeking a Luxury Travel Consultant to serve Italian-speaking VIP members. You will coordinate premium lifestyle and travel experiences, handling flights, hotels, reservations and private transport with a focus on personalized service.

Join an international team, work in a hybrid model after onboarding, and grow within a premium environment. This direct contract role offers robust benefits and continuous training in a sophisticated travel niche.

Qualifications

• Native or fluent Italian (C1/C2).
• Good English skills (B2 or higher).
• Experience in customer service, hospitality, travel, tourism, airlines, luxury retail or similar roles.

Responsibilities

• Assisting VIP clients via phone, email and chat in Italian and English.
• Organising flights, hotels, restaurant reservations and private transportation.
• Recommending exclusive restaurants, events, shopping destinations and experiences.
• Coordinating tailor‑made travel itineraries and lifestyle requests.
• Managing urgent requests with professionalism, efficiency and discretion.
• Working with international teams to deliver first‑class experiences.
• Building long‑term relationships by providing highly personalized service.

Skills

Italian fluency

English proficiency

Customer service experience

Communication skills

Organizational skills

Calm under pressure

Shift flexibility

Tools

CRM systems (Salesforce)

Zendesk

Job description

Blu, a leading luxury concierge firm, is seeking a Luxury Travel Consultant to serve Italian-speaking VIP members. You will coordinate premium lifestyle and travel experiences, handling flights, hotels, reservations and private transport with a focus on personalized service.

Join an international team, work in a hybrid model after onboarding, and grow within a premium environment. This direct contract role offers robust benefits and continuous training in a sophisticated travel niche.