Italian Gaming Support Specialist — Relocate to Sofia
Recruitment By Ierotheos
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Professional to join our Sofia-based team. This role offers onboarding and full relocation support for candidates willing to relocate to Bulgaria, enabling you to provide top-tier customer service to players in the Italian-speaking community.
You will troubleshoot technical issues, explain gaming mechanics clearly in Italian, and collaborate with international teams to ensure a smooth, engaging player experience in
Qualifications
- Fluency in Italian (spoken and written) is required.
- Interest in Gaming & Esports, familiarity with gaming platforms.
- Excellent communication and problem-solving skills.
- Willing to relocate to Sofia, Bulgaria for an on-site role.
Responsibilities
- Provide world-class support to players within Gaming & Esports, ensuring an exceptional user experience.
- Troubleshoot technical queries and account-related issues to keep players engaged and satisfied.
- Communicate complex gaming mechanics and platform policies clearly in Italian.
- Maintain understanding of current gaming trends and industry standards to assist our global community.
- Document user interactions and provide feedback to product teams to improve the platform.
- Maintain high service quality in a fast-paced, multi-channel environment.
- Collaborate with international teams to resolve escalated issues for Italian-speaking customers.
Skills
Job description
Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Professional to join our Sofia-based team. This role offers onboarding and full relocation support for candidates willing to relocate to Bulgaria, enabling you to provide top-tier customer service to players in the Italian-speaking community.
You will troubleshoot technical issues, explain gaming mechanics clearly in Italian, and collaborate with international teams to ensure a smooth, engaging player experience in
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