Remote Customer Support Specialist (Italian & English)

Cross Border Talents; Viseu; Remote; EUR 25,000 - 35,000; Full time

Job summary

Cross Border Talents is hiring a bilingual Italian/English Customer Support Associate to serve as the first point of contact for viewers. You will assist customers through phone, chat, and email, handling account and application inquiries while providing technical support. The role requires EU work authorization and fluent Italian and English (C1+).

Remote Customer Support Specialist (Italian & English) Oeiras, Portuguese Republic, PT

Qualifications

• Fluent in Italian and English (C1+).
• EU work authorization required.
• Remote work option is available for this role.

Responsibilities

• Assist customers via phone, chat, and email.
• Troubleshoot software-related issues and configure systems.
• Document interactions to ensure high customer satisfaction.

Skills

Italian

English

Customer support

Troubleshooting

Job description

Cross Border Talents is hiring a bilingual Italian/English Customer Support Associate to serve as the first point of contact for viewers. You will assist customers through phone, chat, and email, handling account and application inquiries while providing technical support. The role requires EU work authorization and fluent Italian and English (C1+). You will troubleshoot software-related issues, configure systems, and document interactions to ensure high customer satisfaction.

Remote Customer Support Specialist (Italian & English) Oeiras, Portuguese Republic, PT