Italian + English Customer Service

Cross Border Talents; Porto; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Welcome Bonus (Italian 1200€)

Job summary

Cross Border Talents is seeking a Customer Service Representative for Diabetes Medical Devices in Porto, Portugal. The role involves supporting multiple markets with a focus on compassionate care and clear communication.

The night shift runs from 22:00 to 07:00, with a complex bonus and food allowance per working day. Ideal candidates will have healthcare or technical support experience, knowledge of diabetes or medical devices, and an ability to manage large information volumes with robust

Qualifications

• Fluent Italian and English (C1) required.
• Ability to support more than one market simultaneously.
• Background in healthcare or technical support is a plus.
• Knowledge of diabetes or medical devices.
• Strong customer service orientation with excellent communication skills.
• Proven ability to retain and manage large amounts of information.
• High problem solving, prioritization and stress management skills.
• Detail oriented with strong organizational skills.
• Good temper to handle disputes and emergencies.
• Active listening and empathy to solve client issues.

Skills

Customer service

Multimarket support

Healthcare knowledge

Medical devices

Active listening

Communication skills

Job description

Customer Service Representative – Diabetes Medical Devices

Work Schedule: Monday to Sunday - 24/7

Night Shift (22:00 to 07:00)

Complexity Bonus: Food Allowance / 7.63€ per working day

(No Relocation support provided.)

Language: Fluent, verbal and written, in job language (Italian + C1 in English.)

Additional Job Information

Ability to support more than one market simultaneously.

Background in healthcare or technical support is a plus.

Knowledge of diabetes or medical devices.

Strong customer service orientation with excellent communication skills.

Proven ability to retain and manage large amounts of information.

High problem solving and priority skills.

Detail oriented and organization skills.

Stress management.

Good temper to handle disputes and emergencies.

Active listening and empathy to solve client´s issues.

Welcome Bonus - This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment: Italian- 1200€.

Required

• EU ID
• Portuguese Residence card
• Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF
• Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF