Customer Service Specialist - Italian & English (Medical Devices)

Cross Border Talents; Coimbra; On-site; EUR 16,000 - 21,000; Full time

Benefits offered by this job

Welcome Bonus

Meal Allowance

Relocation Support

Fixed monthly gross salary over 14 mo.

Job summary

Cross Border Talents is seeking an Italian & English Customer Service Specialist (Diabetes & Medical Devices) to join our on-site team in Porto, Portugal. You will assist users of medical devices with empathetic support and clear guidance for inquiries and technical issues.

The role requires fluent Italian and English (C1), willingness to work night shifts as part of rotational coverage, and strong organizational and communication skills in a fast-paced environment. Relocation support is offered.

Qualifications

• Language Proficiency: Fluent written and verbal Italian + English (C1 Level).
• Work Model & Location: On-site in Porto, Portugal.
• Schedule: Rotational shifts, 24/7 coverage with 2 rotational days off, including night shifts.
• Skills: Strong organizational, high stress management, attention to detail, and active listening.

Responsibilities

• Deliver high-quality customer care in Italian and English, across multiple markets.
• Demonstrate empathy and problem-solving to resolve customer issues and emergencies.
• Process and retain complex information regarding diabetes medical devices and guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Skills

Active listening

Stress management

Detail orientation

Organizational skills

Job description

About the Role

We are recruiting on behalf of a leading global customer care provider for a Italian & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in Italian and English, managing inquiries across multiple markets simultaneously.
• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Language Proficiency: Fluent written and verbal Italain+ English (C1 Level).
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
• Skills: Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus(paid across 12 monthly installments during the first year).
• Meal Allowance.
• Relocation Support