Customer Service Specialist - Italian & English

Cross Border Talents; Matosinhos; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Welcome Bonus

Meal Allowance

Relocation Support

Job summary

Cross Border Talents in Porto seeks an Italian & English Customer Service Specialist to support diabetes and medical devices users on-site in Porto, Portugal.

You will handle inquiries with empathy, provide guidance, and ensure accurate documentation while adhering to quality standards. The role may require rotational shifts and night coverage; relocation support and a welcome bonus are offered.

Qualifications

• Fluent written and verbal Italian and English (C1 level).
• On-site in Porto, Portugal.
• Rotational shifts, 24/7 coverage with two days off.
• Comfort with night shifts (22:00–07:00).

Responsibilities

• Deliver high-quality customer care in Italian and English across markets.
• Listen actively, show empathy, resolve issues and emergencies.
• Handle diabetes medical devices information and guidelines.
• Maintain accurate documentation and adhere to quality standards.

Skills

Active listening

Organizational skills

Stress management

Detail oriented

Job description

About the Role

We are recruiting on behalf of a leading global customer care provider for a Italian & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in Italian and English, managing inquiries across multiple markets simultaneously.
• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Language Proficiency: Fluent written and verbal Italain+ English (C1 Level).
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
• Skills: Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus(paid across 12 monthly installments during the first year).
• Meal Allowance.
• Relocation Support