Customer Service Representative (Italian & English)

CallForTalents; Porto; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Welcome bonus 1200€ (12x)

Food allowance

Zusammenfassung

CallForTalents in Porto, Portugal, seeks a bilingual Customer Service professional fluent in Italian and English for an on-site role with a 24/7 rotative shift, including occasional night coverage (22:00–07:00) due to a small night team.

The ideal candidate will handle multiple markets, leverage healthcare or technical support background, and apply strong communication, active listening, and problem-solving skills to resolve client issues.

Qualifikationen

• Fluent verbal and written Italian.
• C1 level English proficiency.
• Ability to support more than one market simultaneously.
• Background in healthcare or technical support is a plus.
• Knowledge of diabetes or medical devices.
• Strong customer service orientation with excellent communication skills.
• Proven ability to retain and manage large amounts of information.
• High problem-solving and priority skills.
• Detail-oriented and organized.
• Stress management capabilities.
• Good temper to handle disputes and emergencies.
• Active listening and empathy to solve client's issues.

Kenntnisse

Italian fluency

English (C1)

multimarket support

healthcare/tech support

diabetes knowledge

customer service

information retention

problem solving

detail orientation

stress management

empathy & listening

Jobbeschreibung

About The Role

We are looking for a bilingual Customer Service professional fluent in Italian and English to join our team in Porto. This on-site role operates on a 24/7 rotative shift schedule. Night shifts (22:00 to 07:00) are typically covered occasionally due to a small night shift team. Candidates must be aware of and comfortable with this rotation.

Location: Porto, Portugal

Work Model: On-site

Requirements

• Fluent, verbal and written, in Italian.
• C1 level English proficiency.
• Ability to support more than one market simultaneously.
• Background in healthcare or technical support is a plus.
• Knowledge of diabetes or medical devices.
• Strong customer service orientation with excellent communication skills.
• Proven ability to retain and manage large amounts of information.
• High problem-solving and priority skills.
• Detail-oriented and organizational skills.
• Stress management capabilities.
• Good temper to handle disputes and emergencies.
• Active listening and empathy to solve client's issues.

Benefits

• Welcome bonus of 1200€ for Italian speakers, paid in 12 monthly installments during the first year of employment.
• Food allowance of 7.63€ per working day.