Customer Service Specialist - Italian & English

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome Bonus

Meal Allowance

Relocation Support

Resumo da oferta

Cross Border Talents is seeking an on-site Italian & English Customer Service Specialist in Porto, Portugal. You will support users of diabetes medical devices with empathetic, clear guidance and effective issue resolution.

The role requires fluent Italian and English, on-site availability in Porto, and readiness for rotational shifts, including nights. Strong organization and active listening are essential for success in this fast-paced environment.

Qualificações

• Fluent written and verbal Italian + English (C1 level)
• On-site in Porto, Portugal
• Willingness to work rotational shifts including nights
• Strong organizational and detail orientation

Responsabilidades

• Deliver high-quality customer care in Italian and English across markets.
• Demonstrate empathy and problem-solving to resolve issues and emergencies.
• Process and retain complex information regarding diabetes medical devices and guidelines.
• Maintain accurate documentation and adhere to quality standards.

Conhecimentos

Italian

English

Active listening

Stress management

Descrição da oferta de emprego

About the Role

We are recruiting on behalf of a leading global customer care provider for a Italian & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in Italian and English, managing inquiries across multiple markets simultaneously.
• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Language Proficiency: Fluent written and verbal Italain+ English (C1 Level).
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
• Skills: Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus(paid across 12 monthly installments during the first year).
• Meal Allowance.
• Relocation Support