Customer Service Representative (Italian & English)

Cross Border Talents; Porto; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Job summary

Cross Border Talents in Porto, Portugal is seeking a bilingual Customer Service Representative fluent in Italian and English to join our on-site team. The role operates on a 24/7 rotative shift, with occasional night coverage.

You will support multiple markets, handle customer inquiries with empathy, and manage information accurately. Healthcare or medical device knowledge is a plus, as is stress tolerance and strong communication skills.

Qualifications

• Fluent Italian verbal and written; strong English (C1)
• Ability to support more than one market simultaneously
• Background in healthcare or technical support is a plus
• Knowledge of diabetes or medical devices is helpful
• Strong customer service orientation with excellent communication skills
• Proven ability to retain and manage large amounts of information
• High problem-solving and priority skills
• Detail-oriented and organized, with stress management capabilities

Skills

Italian fluency

English (C1)

Multi-market support

Healthcare background

Medical devices knowledge

Customer service

Information management

Problem solving

Organizational skills

Stress management

Active listening

Empathy

Job description

Customer Service Representative (Italian & English)

Location: Porto, Portugal

Work Model: On-site

About the Role

We are looking for a bilingual Customer Service professional fluent in Italian and English to join our team in Porto. This on-site role operates on a 24/7 rotative shift schedule. Night shifts (22:00 to 07:00) are typically covered occasionally due to a small night shift team. Candidates must be aware of and comfortable with this rotation.

Requirements

Fluent, verbal and written, in Italian.

C1 level English proficiency.

Ability to support more than one market simultaneously.

Background in healthcare or technical support is a plus.

Knowledge of diabetes or medical devices.

Strong customer service orientation with excellent communication skills.

Proven ability to retain and manage large amounts of information.

High problem-solving and priority skills.

Detail-oriented and organizational skills.

Stress management capabilities.

Good temper to handle disputes and emergencies.

Active listening and empathy to solve client's issues.

Benefits

Welcome bonus of 1200€ for Italian speakers, paid in 12 monthly installments during the first year of employment.

Food allowance of 7.63€ per working day.