Italian & English Customer Care Advisor

Cross Border Talents; Porto; Presencial; EUR 18.000 - 26.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Porto, Portugal is seeking an Italian- and English-speaking customer support professional to assist customers and provide clear, friendly solutions on-site.

You will handle inquiries in Italian and English, aiming to create a positive service experience and timely resolutions, with rotating shifts and occasional night work as part of a 24/7 operation.

Formación

• Fluent in Italian and English.
• Excellent communication and interpersonal skills.
• Experience in handling customer inquiries preferred.

Responsabilidades

• Support customers in Italian and English, addressing questions and guiding them to solutions.
• Respond to inquiries promptly while maintaining a positive service experience.
• Adapt to rotating shifts and occasional night work as part of a 24/7 operation.

Conocimientos

Italian language

English language

Customer service

Communication

Descripción del empleo

Porto, Portugal | On-site

Not every conversation is the same—and that's what makes customer support interesting!

Cross Border Talents is looking for an Italian- and English-speaking professional who enjoys communicating with people, understanding their needs and helping them find the right answers.

What will your day look like?

You'll support customers in both Italian and English, respond to their questions and help create a positive service experience. Every interaction is an opportunity to make someone's day a little easier.

Who would fit this role?

Someone who:

• Speaks Italian and English confidently.
• Enjoys working with people and communicating clearly.
• Is comfortable handling customer enquiries in a dynamic environment.
• Can adapt to a rotating schedule.

The practical details

Location: Porto, Portugal
Work setup: On-site
Schedule: Rotational shifts, Monday to Sunday, covering a 24/7 operation
Days off: Two rotating days off per week
Night shifts: Occasional shifts from 22:00 to 07:00 may be required.

Please note that the role involves shift rotation, including occasional night work.

Ready for a new professional chapter in Porto?