Italian & English-Speaking Customer Service Agent

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Porto, Portugal, is seeking an Italian & English-Speaking Customer Service Agent to handle multilingual inquiries in a fast-paced, on-site setting. You'll support customers across markets, requiring empathy, accuracy, and strong problem-solving skills.

Fluent Italian and English (C1) are essential, with rotating shifts and occasional night work. Experience in healthcare, medical devices, or tech support is a plus for delivering effective solutions in a specialized

Qualifications

• Fluent written and spoken Italian.
• English proficiency at C1 level.
• Excellent communication and active listening.
• Strong problem-solving, prioritization and organizational abilities.
• Empathy, attention to detail and stress management.
• Calm, professional approach to complaints and urgent situations.
• Experience in healthcare or technical support is an advantage.
• Knowledge of diabetes or medical devices is a plus.

Responsibilities

• Provide customer support in Italian and English through designated channels.
• Handle inquiries accurately and professionally, ensuring a positive experience.
• Support multiple markets when required and manage complex information.
• Understand customer concerns, actively listen and provide effective solutions.
• Prioritize requests, resolve issues calmly and maintain records with accuracy.

Skills

Fluent Italian

English C1

Excellent communication

Active listening

Problem solving

Prioritization

Organizational abilities

Empathy

Stress management

Calm demeanor with complaints

Healthcare experience

Diabetes knowledge

Job description

Italian & English-Speaking Customer Service Agent

Company: Cross Border Talents
Location: Porto, Portugal — On-site
Languages: Italian (fluent) and English (C1)
Schedule: Rotating shifts, Monday to Sunday, with two rotating days off
Working hours: 24/7 operation; occasional night shifts may be required
Relocation: Not offered as standard

About the Role

Are you fluent in Italian and English, detail-oriented, and passionate about helping people? Join our customer support team in Porto and make a difference by providing empathetic, accurate, and professional assistance.

In this role, you'll support customers across different markets, manage a variety of inquiries, and use your problem-solving skills to deliver effective solutions. Experience in healthcare, medical devices, or technical support can be especially valuable.

Key Responsibilities

• Provide customer support in Italian and English through the designated service channels.
• Handle inquiries accurately and professionally, ensuring a positive customer experience.
• Support more than one market when required.
• Understand customer concerns, actively listen, and provide appropriate solutions.
• Manage complex information and follow established procedures.
• Prioritize requests, resolve issues, and handle sensitive or urgent situations calmly.
• Maintain accurate records and pay close attention to detail.

Requirements

• Fluent written and spoken Italian.
• English proficiency at C1 level.
• Excellent communication and active listening skills.
• Strong problem-solving, prioritization, and organizational abilities.
• Ability to retain and manage large amounts of information.
• Empathy, attention to detail, and effective stress management.
• A calm, professional approach to complaints and urgent situations.
• Experience in healthcare or technical support is an advantage.
• Knowledge of diabetes or medical devices is a plus.

What to Expect

• An on-site role in Porto, Portugal.
• An international customer support environment.
• Rotating shifts, including occasional overnight work.
• An opportunity to develop customer service expertise in a specialized support environment.

Please ensure you are comfortable with the rotating schedule before applying.