Italian Customer Support Pro — Lisbon: Growth & Perks

Adecco (Portugal); Lisboa; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Additional benefits

Job summary

Adecco Portugal in Lisbon is seeking an Italian-speaking Customer Support agent to help international clients via phone and email. You will use your Italian language skills to deliver high-quality service in a dynamic, multicultural team environment.

Ideal candidates have Italian C1 and English B2, plus prior customer support experience. The role offers a salary package with bonus, meal allowance, and additional benefits, with growth opportunities in a structured workplace.

Qualifications

• Italian C1 language proficiency.
• English B2 language proficiency.
• Experience in customer support or contact center preferred.
• Strong communication and interpersonal skills.
• Comfortable with digital tools and basic troubleshooting.
• Customer-oriented mindset with problem-solving abilities.

Responsibilities

• Handle customer interactions via phone and email.
• Assist clients with queries, issues, and requests.
• Ensure customer satisfaction and provide solutions.
• Guide customers through processes and product questions.
• Escalate complex situations when needed.

Skills

Italian language

English language

Customer support experience

Communication skills

Digital tools

Job description

Adecco Portugal in Lisbon is seeking an Italian-speaking Customer Support agent to help international clients via phone and email. You will use your Italian language skills to deliver high-quality service in a dynamic, multicultural team environment.

Ideal candidates have Italian C1 and English B2, plus prior customer support experience. The role offers a salary package with bonus, meal allowance, and additional benefits, with growth opportunities in a structured workplace.