Italian Customer Care Specialist — Lisbon (Weekends Off)

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fixed weekends off

Paid onboarding

Competitive base salary + bonuses

Resumo da oferta

Cross Border Talents in Lisbon is seeking an Italian-speaking customer support professional to be the voice of the brand across Italian clients. You will handle inquiries via phone, email and chat, delivering solutions with warmth and efficiency.

The role requires native Italian and strong English (B2+), on-site presence in Lisbon, and flexibility for weekday rotations from early morning to early evening. You will join a dynamic, international team and receive onboarding support to ensure

Qualificações

• Native or fluent Italian with strong English (B2+) proficiency.
• On-site role in Lisbon, Portugal.
• Weekday rotational shifts from 07:30 to 20:00.

Responsabilidades

• Connect and assist Italian customers across phone, email, and chat.
• Resolve inquiries with clear, empathetic solutions.
• Document interactions and collaborate with internal teams to ensure satisfaction.
• Maintain high standards of service and client care.

Conhecimentos

Italian fluency

English B2+

Active listening

Problem solving

Customer empathy

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking an Italian-speaking customer support professional to be the voice of the brand across Italian clients. You will handle inquiries via phone, email and chat, delivering solutions with warmth and efficiency.

The role requires native Italian and strong English (B2+), on-site presence in Lisbon, and flexibility for weekday rotations from early morning to early evening. You will join a dynamic, international team and receive onboarding support to ensure