Italian customer support-remote

Francisco CI; Portugal; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding & training

Private health insurance

Competitive salary & benefits

International environment

Career progression

Continuous learning

Resumo da oferta

Francisco CI in Portugal is seeking Italian-speaking Customer Experience Professionals with strong English to join our growing international team. You will deliver high-quality support across channels and build trust with customers.

The role emphasizes a customer-centric mindset, problem solving, and collaborating in a fast-paced, target-driven environment. EU work eligibility is required; join a global organization with career growth.

Qualificações

• Native or near-native Italian (C1/C2)
• Good command of English (B2)
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a customer-centric mindset
• Ability to work in a target-driven, dynamic environment

Responsabilidades

• Provide professional, friendly support via phone, email, and chat channels and document interactions in internal systems.
• Deliver a seamless customer journey by understanding needs and resolving requests quickly.
• Assist customers with post-sales queries including orders, deliveries, warranties, returns and refunds.
• Support inbound sales by identifying needs and contributing to revenue growth.
• Process customer requests and maintain accurate, confidential CRM records.
• Consistently meet KPIs with a professional, customer-focused approach.

Conhecimentos

Italian language proficiency (C1/C2)

English communication (B2+)

Customer service experience

Team collaboration

Descrição da oferta de emprego

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

With a strong global footprint and a reputation for operational excellence, we combine innovation, technology, and people-focused service to create meaningful customer interactions. Our success is built on a diverse, inclusive, and collaborative workplace where talented professionals can develop their careers in an international environment.

The Opportunity

We are currently looking for Italian-speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about customer service, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The Ideal Candidate Will Have

• Native or near-native Italian language skills (C1/C2 level)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• A customer-centric mindset and a genuine passion for delivering exceptional service
• The ability to work effectively in a target-driven, dynamic, and team-oriented environment
• Strong attention to detail and the ability to manage multiple customer requests efficiently

Key Responsibilities

Customer Engagement Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.

Customer Experience Excellence Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.

Post-Sales Support Assist customers with a wide range of post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refund processes.

Commercial Support Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.

Order and CRM Management Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.

Performance and Quality Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package and attractive employee benefits
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the world's most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: italian,communication,english,customer experience,communication skills,customer support