Polish customer support-Lisbon

Francisco CI; Lisboa; Presencial; EUR 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Career opportunities

International environment

Resumo da oferta

Francisco CI in Portugal is hiring Polish-speaking Customer Experience Professionals to join our international team. You will deliver high-quality support across phone, email and chat, ensuring a smooth customer journey.

Role emphasizes solving problems, handling post-sales queries, order tracking and CRM updates while meeting KPI targets. Fluency in Polish (C1/C2) and English (B2+) is essential, with a customer-centric mindset and strong communication skills.

Qualificações

• Native or near-native Polish language skills (C1/C2 level).
• Good command of English, with a minimum B2 level.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a positive, professional attitude.
• Good problem-solving and analytical skills.
• Customer-centric mindset and passion for delivering exceptional service.
• Ability to work in a target-driven, dynamic, team-oriented environment.
• Strong attention to detail and the ability to manage multiple customer requests efficiently.

Responsabilidades

• Provide professional, friendly, and personalized support to customers via phone, email, and chat.
• Document interactions in internal systems accurately and in line with procedures.
• Deliver seamless customer journeys by understanding needs and following up.
• Handle post-sales queries: orders, deliveries, returns, refunds.
• Support inbound sales by identifying needs and recommending products.
• Manage orders and CRM data with high accuracy and confidentiality.

Conhecimentos

Polish language proficiency

English proficiency

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Customer-centric mindset

Teamwork

Attention to detail

Descrição da oferta de emprego

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

The Opportunity

We are currently looking for Polish-speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about customer service, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The Ideal Candidate Will Have

• Native or near-native Polish language skills (C1/C2 level)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• A customer-centric mindset and a genuine passion for delivering exceptional service
• The ability to work effectively in a target-driven, dynamic, and team-oriented environment
• Strong attention to detail and the ability to manage multiple customer requests efficiently

Key Responsibilities

Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.

Customer Experience Excellence: Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.

Post-Sales Support: Assist customers with a wide range of post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refund processes.

Commercial Support: Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.

Order and CRM Management: Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.

Performance and Quality: Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package and attractive employee benefits
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunitiesThe opportunity to work with some of the world’s most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: english,communication,polish,communication skills,customer support,customer experience