Italian-Speaking Customer Support Specialist

Katsrecruitment; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Alojamento incluído

Reembolso de passagem aérea

Assistência administrativa

Resumo da oferta

Katsrecruitment procura um profissional de suporte ao cliente que fala italiano para o escritório de Lisboa. O papel envolve atender clientes italianos por telefone, chat e e-mail, com resolução de problemas e suporte multicanal.

É oferecido emprego a tempo inteiro, em regime 100% on-site, com apoio de integração, acomodação e reembolso de passagem para quem se muda para Lisboa. Oportunidades de crescimento interno e pacote de benefícios.

Qualificações

• Fluência em italiano (C1/C2) e inglês (B2).
• Experiência em atendimento ao cliente é desejável.
• Capacidade de comunicação clara e empática.

Responsabilidades

• Atendimento ao cliente italiano via telefone, chat e e-mail.
• Identificar necessidades, solucionar questões na plataforma.
• Manter alta satisfação do cliente (CSAT) e colaborar com equipes.

Conhecimentos

Italian (C1/C2)

English (B2)

Ferramentas

CRM software

Descrição da oferta de emprego

Descrição do cargo

Italian-Speaking Customer Support Specialist – (Lisbon Office) Are you fluent in

Italian

and eager to build your career in vibrant

Lisbon, Portugal ? We are seeking enthusiastic, customer-focused individuals to join our international service operations on-site in central Lisbon! In this role, you will represent leading global brands across e-commerce, travel, fintech, or digital services—delivering high-quality assistance and resolving incoming inquiries across multiple communication channels.

The Role

Customer Advisory:

Assist Italian-speaking customers via inbound phone calls, live chat, and email regarding order updates, account management, billing inquiries, or service details.

Problem Resolution:

Identify client needs, troubleshoot platform issues, and provide efficient, accurate solutions using internal CRM tools.

Service Excellence:

Deliver empathetic, professional communication to ensure high customer satisfaction (CSAT) and loyalty.

Cross-Department Collaboration:

Record interaction details accurately and elevate complex technical or administrative issues to specialized internal teams when necessary.

Working Model & Location

Location:

Lisbon, Portugal.

Work Model:

Full-time,

100% on-site role

based in a modern corporate office hub in central Lisbon.

Schedule:

Standard rotational operational shifts (40 hours per week).

Relocation & Onboarding Support

Accommodation Provided:

Company-allocated room or apartment (with rent and utility assistance included) for candidates moving to Lisbon.

Flight Reimbursement:

Initial flight ticket to Lisbon reimbursed after successful completion of the probation period.

Administrative Assistance:

Hands-on support with local administrative processes (getting your NIF, NISS, health center registration, and bank account opening).

What We Offer

Salary:

Competitive base salary tailored to Italian language profiles in Portugal, plus language and performance-linked bonuses.

Benefits:

Private health and dental insurance, meal allowance vouchers, and paid corporate onboarding.

Workplace Culture:

Dynamic, multicultural environment featuring modern lounge areas, free coffee/refreshments, regular social events, and corporate wellness initiatives.

Career Growth:

Clear progression paths into Quality Assurance, Team Leadership, Training, or Operational Management.

Requirements

Language Skills:

Native or Near-Native command of

Italian (C1/C2)

with good working proficiency in

English (B2) .

Legal Eligibility:

Must hold an

EU/EEA Passport

or a

valid Portuguese Residence/Work Permit .

Soft Skills:

Strong verbal and written communication skills, active listening abilities, and a solution-oriented mindset.

Tech Literacy:

Comfortable using multi-screen setups, standard computer software, and CRM databases (paid training provided).