Italian Customer Specialist - Travel Support Pro

Cross Border Talents; Oeiras; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health & life insurance

Relocation package

Onsite work

Competitive salary

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers across phone, email, chat, and other channels. You will resolve inquiries, process orders, and document interactions to ensure a smooth customer journey.

The role requires fluency in Italian (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a proactive, analytical mindset in the travel sector. Onsite office in Portugal with relocation support offered.

Qualificações

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented and proactive; eager to learn in Travel field.

Responsabilidades

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Conhecimentos

Italian language

English language

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers across phone, email, chat, and other channels. You will resolve inquiries, process orders, and document interactions to ensure a smooth customer journey.

The role requires fluency in Italian (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a proactive, analytical mindset in the travel sector. Onsite office in Portugal with relocation support offered.