Italian CX Specialist – Lisbon, On-Site

Ignite; Almada; Presencial; EUR 13.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

On-site work

Central Lisbon office

International team

Descripción de la vacante

Ignite in Lisbon is seeking a Customer Experience Specialist specializing in Italian to support customers during the busy holiday period. The role is 100% on-site in central Lisbon, with a 14-month base salary of €1,200 gross per month plus up to €150 monthly performance bonus.

Applicants must be local to Lisbon with a valid Cartão de Residência, NIF and NISS. The schedule is 40 hours/week, Mon-Fri 08:00-17:00, weekends off, and training is provided.

Formación

• Native or near-native Italian proficiency (C1/C2).
• English knowledge is advantageous.

Responsabilidades

• Client care: provide professional, friendly support to Italian customers across chat, email, and phone.
• High-volume support during peak seasonal rushes.
• Resolve issues related to stock, shipment tracking, payments, returns and exchanges.
• Log and categorize all tickets and interactions in the CRM.
• Collaborate with team managers to maintain service excellence and meet goals.

Conocimientos

Italian language proficiency

Communication skills

Problem solving

Composure

Herramientas

CRM tools

Descripción del empleo

Ignite in Lisbon is seeking a Customer Experience Specialist specializing in Italian to support customers during the busy holiday period. The role is 100% on-site in central Lisbon, with a 14-month base salary of €1,200 gross per month plus up to €150 monthly performance bonus.

Applicants must be local to Lisbon with a valid Cartão de Residência, NIF and NISS. The schedule is 40 hours/week, Mon-Fri 08:00-17:00, weekends off, and training is provided.