Italian Customer Advisor for Online Pharmacy - Lisbon, Portugal

Foundever; Lisboa; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare and dental insurance

Growth opportunities

Company-wide initiatives

Job stability

Life-long skills and experience

Excellent work culture

Zusammenfassung

A leading online pharmacy company is seeking a customer care representative in Lisbon. Candidates must be proficient in Italian and have intermediate English skills. Responsibilities include providing inbound care, giving advice to customers, handling returns, and ensuring a smooth delivery process. The role requires excellent communication skills, patience, and the ability to manage stress. The company offers a relocation package, competitive wages, training, and excellent work culture.

Qualifikationen

• Experience dealing with customer care and complaints.
• Ability to follow guidelines and instructions.
• Familiarity with online help resource creation.

Aufgaben

• Providing inbound customer care.
• Giving advice and information to customers.
• Ensuring a smooth order and delivery process.
• Handling complaints effectively.

Kenntnisse

Native or proficient level of Italian

Intermediate level of English

Excellent listening and communication skills

Motivated and enthusiastic personality

Self-organized and planning skills

Patience and empathy

Ability to manage stress

Adaptability to pressure

Technical aptitude

Experience with ticketing systems

Ausbildung

Valid work permit for Portugal or EU citizenship

Jobbeschreibung

Come and work with us.

Are you a native Italian speaker or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you!

About the Client

Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.

Responsibilities

• Providing inbound customer care
• Giving advice and information to customers and approaching them with empathy for their needs
• Ensuring the order and delivery process is smooth for the client
• Dealing with returns and complaints
• Identifying root causes to continue ensuring maximum efficiency/processes
• Handling calls as well as written communication within guidelines established
• Ensuring the delivery of a quality customer experience on each and every transaction
• Ensuring that all complaints are recognized, recorded, confirmed and solved effectively
• Recognizing and promoting additional products and services to the customers, in line with their needs and requirements

Qualifications

• Native or proficient level of Italian (C2)
• Intermediate level of English (at least B2) both verbal and written
• Excellent listening and written/oral communication skills in supported languages
• A motivated and enthusiastic personality
• Self‑organized, planning and prioritization skills
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Able to follow guidelines and instructions
• Ability to keep calm and clear‑headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Familiarity with ticketing systems
• Experience with policy work, or help‑resource project management
• Previous, demonstrable experience with creation of online help resources
• Life experience to apply to managing situations
• Early adopter of technology
• Ability to put customers at ease
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company‑wide initiatives, including our EverBetter wellness program
• Job stability
• Life‑long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Apply today!