Italian Customer Specialist in Lisbon

BlueView Talent; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health & life insurance

Relocation package

Onsite work

Competitive salary

Resumo da oferta

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers across multiple channels, delivering professional, personalized support on orders, accounts, products and services.

You will work with an international team, stay up to date with policies, and help improve processes through feedback, while building a career in travel-oriented customer experience.

Qualificações

• Language skills: Fluent in Italian (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive and eager to grow in travel-focused customer care.

Responsabilidades

• Provide friendly, professional customer support via phone, email, chat and other channels.
• Assist customers with inquiries related to orders, accounts, payments, products and services.
• Understand customer needs and provide accurate, clear information.
• Record interactions and resolutions in internal systems accurately.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring concerns and provide feedback to improve processes and service quality.
• Stay up to date with product and policy changes through ongoing training.

Conhecimentos

Italian (C1/C2)

English (B2)

Descrição da oferta de emprego

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests. Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity?