Italian Customer Advisor for Airbnb - Remote in Portugal

Foundever; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

EverBetter wellness program

Job stability

Life-long skills and experience

Excellent work culture

Job summary

Foundever is hiring an Italian Customer Advisor for Airbnb, working remotely in Portugal. You will support hosts and guests, leveraging a global travel marketplace to deliver exceptional service. Fluency in Italian and strong English communication are required.

Join a diverse, multilingual team and help maintain high satisfaction, meet productivity targets, and follow guidance from management while enjoying ongoing training and career development opportunities.

Qualifications

• Availability to start training on November 2.
• Native or proficient level of Italian (C2).
• Advanced level of English (C1) both spoken and written.
• Strong communication skills – with excellent phone conversation and writing skills.
• EU citizenship or valid work permit for Portugal; local candidate or relocation requirements.

Responsibilities

• Manage hosts and guests queries
• Present best available solutions leveraging the community marketplace
• Provide support through written communication and phone
• Meet and exceed service quality goals, compliance regulations and productivity targets
• Create amazing experiences that people value and are proud of
• Follow management direction and provide feedback

Skills

Italian language

English language

Communication skills

Analytical thinking

Problem solving

Teamwork

Job description

Italian Customer Advisor for Airbnb - Remote in Portugal

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Italian Customer Support team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries


• Being able to present the best available solutions taking advantage of a community marketplace with millions of users


• Join a specialized and open-mind team that offers support through written communication and phone


• Meet and exceed our service quality goals, compliance regulations and productivity targets


• Create amazing experience that people value and we are proud of


• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Availability to start training on November 2


• Native or proficient level of Italian (C2)


• Advanced level of English (at least C1) both verbal and written


• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills


• Analytical and problem solving skills with strong attention to detail


• Desire to learn and advance, be a curious investigator and problem solver


• High-speed internet access and appropriate conditions for remote work


• Must hold EU citizenship or valid work permit for Portugal


• Be a local candidate or willing to relocate to Portugal

Benefits.

• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Watch this video to get a sneak peak of the job in action