Service Desk Specialist: Fast, Friendly Tech Support

HCLTech; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Job summary

HCLTech is looking for a Customer Service representative in Lisbon, Portugal, to provide information and troubleshoot issues for customers. The ideal candidate should have at least 1 year of experience in Voice Support and be able to work independently while meeting high-quality standards.

Responsibilities include answering customer queries through various communication channels and continuously improving skills through development programs. Candidates must possess critical thinking abilities and demonstrate a proactive approach to challenges.

Qualifications

• Minimum of 1 year experience in Customer Service or Technical Voice Support.
• Experience in handling complaints and delivering excellent customer experience.
• Ability to manage communications with multiple cross-functional teams.

Responsibilities

• Interact with customers on phone, email, or chat to resolve queries.
• Meet or exceed all agreed Productivity parameters.
• Work effectively in a team and bring innovation.

Skills

Team oriented/team player

Excellent critical and analytical thinking

High attention to detail

Strong organizational skills

Proactive and self-motivated

Education

Graduate in any stream

Tools

SAP or similar CRM application

Job description

HCLTech is looking for a Customer Service representative in Lisbon, Portugal, to provide information and troubleshoot issues for customers. The ideal candidate should have at least 1 year of experience in Voice Support and be able to work independently while meeting high-quality standards.

Responsibilities include answering customer queries through various communication channels and continuously improving skills through development programs. Candidates must possess critical thinking abilities and demonstrate a proactive approach to challenges.