IT Operations Analyst

Alongside; Porto; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Technical guidance and continuous mentorship

Participation in real-world projects

Collaborative environment with a focus on professional growth

Opportunity for career progression

Hybrid work model

Resumo da oferta

Alongside is seeking an Application Support to join a project specializing in financial markets management in Porto, Portugal. The role involves ensuring service availability, monitoring operational alerts, and managing support tickets.

Candidates should have knowledge of Linux, monitoring platforms, and Jira, along with good analytical skills. The position offers a hybrid work model, with mentorship and opportunities for professional growth.

Qualificações

• Availability to work in a 24/7 shift schedule.
• Interest and motivation to grow in the operations and technology field.
• Sense of responsibility and team spirit.

Responsabilidades

• Ensure service availability through monitoring of environments.
• Monitor, analyze, and resolve operational alerts.
• Investigate and resolve automation failures.
• Manage different types of tickets including incidents.
• Ensure proper escalation of major incidents within SLAs.
• Create and maintain operational procedures.
• Collaborate with technical teams for service stability.

Conhecimentos

Knowledge of Linux

Knowledge of monitoring platforms

Knowledge of Jira and ITIL methodology

Good English skills

Analytical skills

Descrição da oferta de emprego

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for a Application Support to join a project at a company specializing in the management of financial markets.

Responsibilities

• Ensure service availability through the control, maintenance, and monitoring of production and testing environments;
• Monitor, analyze, and resolve operational alerts and incidents;
• Investigate and resolve L1 and L2 automation failures;
• Manage different types of tickets, including incidents, changes, and service requests;
• Ensure the proper escalation of major incident processes within the defined SLAs;
• Create and maintain operational procedures and knowledge base articles;
• Work according to best practices and processes based on the ITIL methodology;
• Collaborate with different technical teams to ensure service stability.

Requirements

• Knowledge of Linux;
• Knowledge of monitoring platforms;
• Knowledge of Jira and ITIL methodology;
• Good English skills;
• Availability to work in a 24/7 shift schedule;
• Interest and motivation to grow in the operations and technology field;
• Analytical skills, sense of responsibility, and team spirit.

Nice to Have

• Previous experience in operations, support, or monitoring environments;
• Knowledge of networking;
• Good communication skills in critical environments;
• Proactive profile with a continuous improvement mindset.

Benefits

• Technical guidance and continuous mentorship;
• Participation in real-world projects;
• Collaborative environment with a focus on professional growth;
• Opportunity for career progression;
• Hybrid work model: Porto office (1 day per week of home office).