IT Operations Engineer

Conclusion Lifecycle; Porto; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Continuous training and certifications

Career planning opportunities

Internal mobility programs

Descrizione del lavoro

A technology services company is seeking an IT Operations Engineer to support continuous IT operations in Porto. This role involves real-time monitoring, incident handling, and ensuring system stability. Candidates should have experience with monitoring tools like Zabbix and SCOM, excellent communication skills, and the ability to work in shift-based environments. The position offers opportunities for growth, remote work flexibility, and access to continuous training.

Competenze

• Experience with monitoring tools such as Zabbix, SCOM, or equivalent.
• Proficient in ticketing and logging systems with incident management best practices.
• Ability to communicate effectively in writing with technical and non-technical teams.

Mansioni

• Monitor systems and infrastructure using various tools.
• Detect, log, and document incidents accurately.
• Analyze incidents to determine root causes and escalate appropriately.

Conoscenze

Proficient with monitoring tools (e.g., Zabbix, SCOM)

Strong analytical and troubleshooting skills

Effective written communication in English (B2 or above)

Strumenti

Zabbix

SCOM

Ticketing systems

Descrizione del lavoro

Role Overview

We are looking for an IT Operations Engineer to join our on‑site operations teams in Porto. You will play a key role in ensuring the stability, availability, and reliability of IT systems by providing 24/7 operational support to our clients.

This role is performed in rotating shifts, covering continuous service operations. You will be responsible for real‑time monitoring, incident handling, and operational follow‑up, contributing directly to service continuity and operational excellence.

What you will do

• Monitor systems and infrastructure in real time using tools such as Zabbix, SCOM, or similar monitoring platforms;
• Detect, log, and document events and incidents with accuracy and clarity;
• Register, update, and track incidents in ticketing systems from detection through resolution and closure;
• Analyze incidents to understand root causes, required actions, and appropriate escalation paths;
• Communicate clearly in writing with technical and non‑technical teams during incident handling;
• Proactively follow up on incidents, ensuring timely updates, resolution, and handover across shifts;
• Work in rotating shifts as part of a 24/7 operations model, ensuring continuous support to clients.

What you are like

• Experienced with monitoring tools such as Zabbix, SCOM, or equivalent platforms;
• Proficient in using ticketing and logging systems and following incident management best practices;
• Strong analytical and troubleshooting skills, with a structured and detail‑oriented approach;
• Clear and effective written communicator, comfortable documenting incidents and operational actions;
• Proactive, reliable, and comfortable working in shift‑based environments;
• Able to collaborate effectively within operational teams and follow defined escalation processes;
• Clear and effective communicator, with English proficiency at B2 level or above.
• Work on challenging projects for big clients
• Learn more about emerging technologies
• Possibility of working remotely (when applicable to the role)
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility program