Application Support (Senior)

Caixa Mágica Software; Lisboa; Presencial; EUR 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Social events and team buildings

Training in the latest technologies

Coffee, fruits, snacks and a warmWeloc

Resumo da oferta

Caixa Mágica Software is seeking an Application Production Support team member who is detail-oriented and technically skilled to manage and support critical business applications in a production environment. You will help ensure stability, availability and performance and collaborate with Development/Infrastructure teams and service providers to drive long-term solutions.

You will monitor, manage incidents, participate in on-call rotations, and work with Scrum teams to implement upgrades,

Qualificações

• Java APP servers (RedHat Jboss EAP) and Java knowledge.
• API gateway integration (Axway/APIGee).
• Dynatrace and other monitoring/observability tools (Jaeger, Grafana, Prometheus, ELK).
• CI/CD setup & optimization (GitLab, ArgoCD, Jenkins, Nexus Sonatype).
• Ansible and/or Terraform.
• Relational DBs (MSSQL Server; PostgreSQL).
• Strong problem-solving and teamwork skills.

Responsabilidades

• Ensure application stability and availability.
• Monitor and maintain applications for high availability and performance.
• Actively participate in incident management and RCA with internal/external stakeholders.
• Execute change requests and deployments following ITIL/DevOps processes.
• Proactively identify and resolve technical issues to keep operations running.
• Participate in on-call rotations and provide 24/7 availability for critical apps.
• Serve as a point of contact for Development and coordinate fixes.
• Work with Scrum teams to design, deploy, and enhance systems.
• Apply upgrades, patches, and new functionalities with minimal user impact.
• Maintain documentation and share knowledge with the global team.

Conhecimentos

Java

Jboss EAP

Performance tuning

Monitoring tools

Dynatrace

CI/CD

GitLab

ArgoCD

Jenkins

Nexus/Sonatype

Terraform

Ansible

PostgreSQL

MSSQL Server

Ferramentas

Dynatrace

Jaeger

Grafana

Prometheus

ELK

GitLab

ArgoCD

Jenkins

Nexus/Sonatype

Zap or Axway/APIGee

Terraform

Ansible

Descrição da oferta de emprego

Application Prodcution Support team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services. The core responsabilites are related with ensuring the required stability, availability and performance for the applications under the team scope. Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.

What will you do?

• Application Stability & Availability
• Monitor and maintain the Application at the scope ensuring high availability and performance
• Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & paricipate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs)
• Execute change requests and deployments following ITIL & DevOps tools and processess
• Proactively identify and resolve technical issues to ensure smooth business operations
• Participate in on-call rotations and ensure 24/7 avilability for critical applications
• Technical Support & Collaboration
• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes
• Work closely with Scrum teams to design, deploy, and enhance systems
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users
• Documentation & Knowledge Sharing
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides
• Share best practices and knowledge with the global support team to improve efficiency
• Platform Monitoring
• Implement and optmize monitoring tools within produciton environment (e.g, Dynatrace)
• Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues
• Complete mandatory training for the proper functioning of IT Production area and the Company
• Can carry out other activities, not previously specified, necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise

What are we looking for?

• Java APP servers (RedHat Jboss EAP) and java knowledge (heap and thread dump anaiisys, performance optimization)
• API gateway integration (Axway/APIGee)
• Tooling
• Dynatrace and other monitoring/observability tools (Jaeger, grafana, prometheus, ELK)
• CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
• Ansible and/or Terraform
• Relational DBs (MSSQL Server; Postgre)
• Problem-Solving & Critical Thinking
• Team collaboration
• Communication Skills
• Resilience & Adaptability
• Stress Management
• Accountability & Ownership
• Autonomy
• Goal and Detail oriented

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.