Application Support

Caixa Mágica Software; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Social events and team buildings

Training in latest technologies

Tech equipment + SIM Card + personalスマ

Resumo da oferta

Caixa Mágica Software is seeking an Application Production Support team member in Lisbon to manage and support critical business applications in production. You will ensure stability, availability and performance, resolve incidents in collaboration with internal and external stakeholders, and contribute to long-term solutions.

You will collaborate with Development/Infrastructure teams, participate in incident management and problem resolution, and drive improvements in monitoring and

Qualificações

• Strong problem-solving and analytical thinking.
• Experience collaborating with cross-functional teams.

Responsabilidades

• Monitor and maintain applications to ensure high availability and performance.
• Participate in incident management and RCA for P1/P2 incidents.
• Execute change requests and deployments following ITIL & DevOps processes.
• Provide 24/7 on-call support for critical applications.
• Coordinate with development teams to troubleshoot and apply fixes.
• Work with Scrum teams to design, deploy, and enhance systems.
• Maintain up-to-date technical documentation and runbooks.
• Promote observability and implement monitoring improvements.
• Complete mandatory training for IT Production area and company.
• Carry out additional activities to support objectives.

Conhecimentos

Problem solving

Team collaboration

Communication skills

Resilience & adaptability

Stress management

Accountability & ownership

Autonomy

Detail oriented

Ferramentas

Dynatrace

Jaeger

Grafana

Prometheus

ELK

CI/CD pipelines

GitLab

ArgoCD

Jenkins

Ansible/Terraform

Descrição da oferta de emprego

Application Prodcution Support team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services. The core responsabilites are related with ensuring the required stability, availability and performance for the applications under the team scope. Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.

What will you do?

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & paricipate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processess.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations and ensure 24/7 availability for critical applications.
• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Share best practices and knowledge with the global support team to improve efficiency.
• Implement and optmize monitoring tools within produciton environment (e.g, Dynatrace).
• Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices.
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.
• Complete mandatory training for the proper functioning of IT Production area and the Company.
• Can carry out other activities, not previously specified, necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise.

What are we looking for?

• Java APP servers (RedHat Jboss EAP) and java knowledge (heap and thread dump anaiisys, performance optimization);
• API gateway integration (Axway/APIGee);
• Dynatrace and other monitoring/observability tools (Jaeger, grafana, prometheus, ELK);
• CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype);
• Ansible and/or Terraform;
• Relational DBs (MSSQL Server; Postgre);
• Problem-Solving & Critical Thinking;
• Team collaboration;
• Communication Skills;
• Resilience & Adaptability;
• Stress Management;
• Accountability & Ownership;
• Autonomy;
• Goal and Detail oriented.

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.