Junior Noc Analyst

Alongside; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Technical guidance and mentorship

Participation in real-world projects

Collaborative environment

Opportunity for career progression

Hybrid work model

Resumo da oferta

Alongside is seeking a Junior NOC Analyst to join a financial market operations project in Porto. This role involves providing Level 1 technical support and assisting with Level 2 troubleshooting across network and infrastructure environments.

You will monitor systems, respond to incidents, and work in a high-availability 24/7 operational environment. The position offers opportunities for skill development in a fast-paced technological setting, with a hybrid work model at the Porto office.

Qualificações

• Around 1 year of experience in NOC or IT Support.
• Familiarity with network and infrastructure concepts.
• Good verbal and written communication skills in English.

Responsabilidades

• Monitor infrastructure, systems, and networks.
• Manage incidents and technical troubleshooting.
• Coordinate with teams and vendors for incident resolution.

Conhecimentos

NOC experience

IT Support

Infrastructure Support

Network monitoring

Technical troubleshooting

Communication skills

Ability to work in shifts

Ferramentas

LibreNMS

Nagios

Grafana

LogicMonitor

Descrição da oferta de emprego

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for a Junior NOC Analyst to join a project at a company specializing in financial market operations.

In this role, you will provide Level 1 technical support and assist with Level 2 troubleshooting across network and infrastructure environments. You will be responsible for monitoring systems, responding to incidents, and helping ensure the stability and availability of critical services.

As part of a high-availability, 24/7 operational environment, you will work closely with internal teams and external partners to support business‑critical operations. This is an excellent opportunity for someone looking to develop their skills in infrastructure, networking, and operations within a fast‑paced and technology‑driven environment.

Responsabilities

• Monitor infrastructure, systems, and networks to ensure availability, performance, and operational stability;
• Manage, track, and elevate incidents when required;
• Perform technical troubleshooting in critical environments, ensuring timely identification and resolution of issues;
• Coordinate with internal teams and external vendors to support incident resolution and service continuity;
• Follow operational procedures and ensure compliance with defined standards.

Qualifications

• Around 1 year of experience in a NOC, IT Support, Infrastructure Support, Service Desk, or similar technical environment;
• Familiarity with infrastructure and network monitoring concepts;
• Exposure to monitoring tools (e.g., LibreNMS, Nagios, Grafana, LogicMonitor, or similar);
• Basic understanding of network and system infrastructure concepts, including TCP/IP, DNS, LAN/WAN, and general connectivity troubleshooting;
• Exposure to Cisco and/or Juniper environments is a plus;
• Familiarity with virtualization, storage, backup solutions, or performance monitoring tools is considered an advantage;
• Good verbal and written communication skills in English;
• Ability to work in a shift‑based environment (including nights/weekends, if applicable).

Nice to Have

• Interest or exposure to scripting, automation, programming, and/or Artificial Intelligence;
• Previous experience in a high‑availability or mission‑critical environment.

Benefits

• Technical guidance and continuous mentorship
• Participation in real‑world projects
• Collaborative environment with a focus on professional growth
• Opportunity for career progression
• Hybrid work model: Porto office (3 days per month of home office)