Application Support

HN Services Portugal; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

HN Services Portugal in Lisbon is seeking an Application Production Support professional to join a dynamic, multicultural team focused on service continuity, production stability, and digital transformation. This role is critical for ensuring high-quality service across production environments for both in-house and third-party applications.

You will act as the first point of contact for IT production incidents, manage incidents, requests, problems, and changes using ITSM tools, and monitor

Qualificações

• Experience as an Application Production Support professional focused on service continuity and production stability.
• Act as the First Point of Contact for IT Production incidents and requests.
• Manage incidents, service requests, problems, and changes using ITSM tools and ensure SLA compliance.
• Monitor applications and infrastructure to guarantee availability and performance.

Responsabilidades

• Act as the First Point of Contact for all IT Production-related incidents and requests
• Manage incidents, service requests, problems, and changes using ITSM tools, ensuring SLA compliance
• Monitor applications and infrastructure layers to guarantee availability and performance
• Prepare environments for releases, support testing, and ensure successful production deployments
• Collaborate closely with Development, Business, and Infrastructure teams
• Ensure clear communication with stakeholders and provide on-call support when required

Conhecimentos

ITIL

File Transfer

Automation & Monitoring

Networking

Security & Encryption

Infrastructure

Service Management

Ferramentas

ServiceNow

JIRA

Descrição da oferta de emprego

We’re looking for a Application Support - Lisboa

Who We're Looking For:

Professional Experience & Technical Skills:

• We are looking for an Application Production Support professional to join a dynamic, multicultural team focused on service continuity, production stability, and digital transformation. This role is critical in ensuring high-quality service across production environments for both in-house and third-party applications.

Main tasks include:

• Act as the First Point of Contact for all IT Production-related incidents and requests
• Manage incidents, service requests, problems, and changes using ITSM tools, ensuring SLA compliance
• Monitor applications and infrastructure layers to guarantee availability and performance
• Prepare environments for releases, support testing, and ensure successful production deployments
• Collaborate closely with Development, Business, and Infrastructure teams
• Ensure clear communication with stakeholders and provide on-call support when required

Technical Skills

• ITIL certification (nice to have)
• File Transfer: MQ, CFT, FTP/SFTP, FTaaS, PeSIT
• Automation & Monitoring: Control-M, Autosys, Jenkins, Ansible, Dynatrace, DevOps / SecDevOps
• Networking (LAN, VPN, LDAP, Active Directory)
• Security & Encryption (TLS/SSL, SSH, PKI, PGP/GPG, SAST/DAST)
• Infrastructure (VMs, Cloud, Load Balancers, Firewalls, DMZ)
• Service Management tools (ServiceNow, JIRA, ITSM, Agile)