IT Help Desk Specialist — Data & Banking Support (French)

SmartRecruiters, Inc.; Porto; Presencial; EUR 20 000 - 27 000; Tempo integral

Resumo da oferta

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

We are seeking a dedicated technical support advisor with at least 3 years of experience, fluent in French, capable of handling stakeholder requests with

Qualificações

• Minimum 3 years as technical support advisor.
• Good knowledge of Data business is mandatory.
• First experience in Banking/insurance environment is a plus.
• Good written and oral communication skills (in FRENCH).
• Proactivity, pragmatic, curious and autonomous.
• Analytical and organizational skills are essential.

Responsabilidades

• Handle stakeholder requests efficiently and maintain high service quality, security and confidentiality.
• Contribute to continuous improvement through knowledge sharing, incident reporting, process optimization, and procedural updates.
• Collaborate in a team, adaptability and be results-oriented.
• Apply customer relationship techniques with rigor and resilience.
• Use of management and decision-making tools.

Conhecimentos

Customer complaints management

Team collaboration

Customer relationship techniques

Management & decision-making tools

Descrição da oferta de emprego

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

We are seeking a dedicated technical support advisor with at least 3 years of experience, fluent in French, capable of handling stakeholder requests with