IT Helpdesk

Trakstar; Porto; Presencial; EUR 15 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Tech equipment

Health insurance

Life insurance

Team events

Training in latest technologies

Office snacks

Resumo da oferta

Trakstar is hiring an IT Helpdesk professional to join the Portuguese team and support reporting and operational tasks for France. The role requires 3+ years in technical support, strong data business knowledge, and fluent French and English.

A banking/insurance background is a plus, with Agile experience and solid communication skills. You will work in a dynamic team, enjoy permanent contract prospects, and receive tech equipment, health and life insurance, and professional growth opportunities

Qualificações

• Minimum 3 years of experience as a technical support advisor.
• Knowledge of Data business is mandatory.
• Agile experience required.
• Banking/insurance environment experience is a plus.
• Excellent written and oral communication skills in French.
• Proven analytical and organizational skills.
• Ability to translate business needs into IT requirements.
• Fluent in French and English.

Responsabilidades

• Assist customers with complaints, questions, and problem management; handle call-taking processes.
• Collaborate effectively within a team and remain adaptable and results-oriented.
• Apply customer relationship techniques with rigor and resilience.
• Utilize management and decision-making tools to resolve issues.
• Support reporting and operational tasks for the French market.

Conhecimentos

Customer support

Team collaboration

Agile experience

Analytical skills

Communication skills

French fluency

English fluency

Ferramentas

Computer tools

Descrição da oferta de emprego

Overview:

One of the biggest banks in the European Union is seeking an IT Helpdesk to join the Portuguese team to help reporting and help with the operational management in France.

What will you do?

• Knowledge of customer complaints, questions and problems management techniques as well as call taking management
• Ability to collaborate/work in a team, adaptability and be results-oriented
• Putting into practice customer relationship techniques, rigor and resilience
• Use of management and decision-making tools
• French as a mother tongue / fluent
• Good command of computer tools

What are we looking for?

• An experience of minimum 3 years as technical support advisor
• A good knowledge of Data business is mandatory
• Agile experience
• A first experience in Banking/insurance environment is a plus
• Good written and oral communication skills (in FRENCH)
• Proven analytical and organizational skills
• Ability to understand business needs and translate them into IT requirements.
• Fluent in French
• Fluent in English

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.